Our jewelry is crafted from high-quality materials, including hypoallergenic alloys plated in 18K or 14K gold. Each piece undergoes a meticulous quality process to ensure long-lasting shine and durability.

All our pieces include a 1-year warranty, covering manufacturing defects or premature wear of the gold plating.

To preserve their beauty, avoid contact with perfumes, water, and harsh chemicals.

We offer a 14-day return policy — you have 14 days after receiving your clothing item to request a return.

To qualify, items must be unworn, unwashed, and in their original condition.

1. Defective or incorrect items → eligible for a replacement or refund (photo proof required).
   
2. Non-defective returns → eligible for store credit or refund (shipping costs covered by the buyer).
   

To start a return, contact us at blueheelteam@support.com. Once approved, we’ll send return instructions. Items sent without authorization won’t be accepted.

We recommend using a tracked postal service. After receiving your return, please allow up to 5 days for processing and refund.

Shipping times may vary depending on your country and will be clearly displayed at checkout before you complete your order.

We work with trusted shipping carriers that may differ based on your location to ensure your order arrives safely and as quickly as possible.

In Europe, we commonly use carriers such as DHL, DPD, GLS, Chronopost, and Royal Mail.

In the United States, orders are typically shipped via USPS, UPS, or FedEx.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Please note that delivery times may be affected by local customs procedures, holidays, or high-volume seasons.